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The patient side

What your patient sees, and what to do when a link doesn't work.

What your patient sees

A page with your clinic's logo and colours, a greeting, and their exercises: the video, the instructions and the dose. Your name and how to reach the clinic are at the bottom. No account, no password, no app.

Done today and reminders

Patients can tap Done today after each exercise, and you'll see it on the program. They can also ask for a daily email reminder with the link to their exercises.

Languages

The page itself is in French or English, and the patient can switch. Instructions are translated into the language you chose when sending.

The link doesn't work

If a patient sees “We can't find this program”, the link was probably cut off when it was copied. Send it again from the program.

If they see “This program has expired”, the program is older than your clinic's retention period (180 days by default) and its videos were deleted. Send them a new program.

Patients who have trouble with their page contact your clinic, not Phydeo. If you can't solve it, use Help & contact in the app and we'll look into it.

Still stuck?

In the Phydeo app, open Help & contact. Your message reaches a person, with your clinic and the screen you were on attached, so you don't have to explain them.

Not signed in? Email support@phydeo.com.

Patients: please contact your clinic. They can resend your link or answer questions about your exercises.

More help

  • Getting startedStart your free trial, sign in, and send your first exercise.
  • Recording and narrationFilm an exercise, talk through it, and check the written instructions.
  • Sending a programPick a patient, set the dose, and send the link by email or text.
  • Team and brandingYour logo and colours on every patient page, and physios on your team.
  • Billing and trialPrices, clinic rates, paying, cancelling and taxes.
  • Privacy and dataWho can see patient pages, how long videos are kept, and how AI is used.
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