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Billing and trial

Prices, clinic rates, paying, cancelling and taxes.

Price

CA$19 per physio per month, or CA$190 per physio per year (two months free). Everything is included in every seat, written instructions and translation too.

Clinics pay less per physio as the team grows: physios 1 to 4 are CA$19 each, 5 to 19 are CA$15 each, and 20 and up are CA$12 each, per month.

After the free trial

The trial lasts 30 days. Before it ends, the clinic's owner opens Billing, picks monthly or yearly and adds a card. Nothing is charged before the trial ends. If no card is added, sending new programs pauses until one is.

Invoices, card and cancelling

In Billing, Manage card, invoices and plan lets the owner update the card, download invoices, switch plans or cancel. After cancelling, Phydeo keeps working until the end of the period already paid.

Taxes

Prices are in Canadian dollars before tax. GST, HST or QST is added where it applies.

Refer colleagues

Share your referral link with physios at other clinics. They get 60 days free instead of 30. For each one who pays, you save 25% of your seat, and with 4 paying, your seat is free.

Still stuck?

In the Phydeo app, open Help & contact. Your message reaches a person, with your clinic and the screen you were on attached, so you don't have to explain them.

Not signed in? Email support@phydeo.com.

Patients: please contact your clinic. They can resend your link or answer questions about your exercises.

More help

  • Getting startedStart your free trial, sign in, and send your first exercise.
  • Recording and narrationFilm an exercise, talk through it, and check the written instructions.
  • Sending a programPick a patient, set the dose, and send the link by email or text.
  • The patient sideWhat your patient sees, and what to do when a link doesn't work.
  • Team and brandingYour logo and colours on every patient page, and physios on your team.
  • Privacy and dataWho can see patient pages, how long videos are kept, and how AI is used.
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